By 1976 the nurse consultants were handling some 10,000 calls a month, and resolving about 6,000 of these contacts without a doctor visit. With the cost of the average call being 56 cents and the cost of the average doctor visit being $25, this service yielded dramatic efficiency.
Group Health Cooperative innovates the telephone Consulting Nurse Service in 1970.
- By HistoryLink staff
- Posted 8/16/2005
- HistoryLink.org Essay 7436
Sources: Walt Crowley, To Serve the Greatest Number: A History of Group Health Cooperative of Seattle (Seattle: GHC/University of Washington Press, 1995), 138, 154.
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